I would give zero stars if I had the option. A bunch of our friends stayed here with us for a wedding that was local. The photos are almost comical looking at them now. The hotel looks nothing like the photos. It smells terrible of orange cleaning supplies. The front desk staff is MEAN. The rooms are all damp. Our room clearly had black mold. The curtains were ripped and falling down. A friend’s room had a used feminine product sitting on the floor when they walked in. This hotel was disgusting and should’ve been much cheaper than the $200+ a night!! Wouldn’t recommend to my worst enemy.

I would never stay here again or recommend this hotel to anyone. The hotel felt like a ghost town. There was no formal restaurant open, no convenience shop, no luggage carts available, and nobody available to help with luggage. It seemed like most of the amenities you would expect from a full-service hotel simply weren’t operating. The building is old and appears poorly maintained. The bathroom fixtures were falling apart, and the shower curtain and rod were loose and in poor condition. The lobby was dark and dingy, making the entire property feel neglected. One of the biggest concerns was the indoor air quality. Everyone in my group was coughing while inside the hotel, and the building had a musty smell that made us uncomfortable throughout our stay. The bar offered very limited options and mostly inexpensive liquor, which added to the overall disappointing experience. Overall, this hotel felt neglected and far below what I expect from a Radisson. I would not recommend staying here until significant renovations and improvements are made.

The lobby was beautiful but extremely hot, that was my first red flag. We had two rooms reserved for our party. One room was cool, my room was 78° and maintenance was called twice before they came. When they came they did nothing to change the situation except tell me, it should cool off soon. I tried to change my room but since that was not an option until Sunday, when we were leaving what was the point. The shower water was actually dangerous and my grandchildren took very quick showers as the water would turn from cold to scalding hot then back to normal, repeatedly during each shower. The front staff was completely overwhelmed as it was packed for July 4th weekend, with all the complaints and working in the heat of the lobby. Felt bad for them. The manager was a condescending person with an attitude problem, arguing with some guests in the lobby for all to hear. Next time, I will definitely pay a little more and stay at a better hotel. You do get what you pay for. Also it says no pets, even though she was beautiful and not a support animal she was there along with many dogs that were being brought in through the back, the desk knew. So, people with allergies beware.

Great location right off 495. Air conditioning in multiple rooms did not work. Sending maintenance worker did not improve things. Took multiple room. changes to fix. Lobby old and not kept up to date, looked beautiful at one time. Parking lot large but in poor shape. I would not stay here again

We got stuck here last minute and had no choice. First, they have a 21 day cancelation policy which for parents dealing with lax tournament schedule changes, stinks. This was disappointing. For what they charge, they should reinvest and do a refresh. Staff also needs to learn to clean more thoroughly. My son carries a flashlight with UV, mad I wish I could unsee this. Staff at the front desk was mediocre, at best, the evening we checked in. Bring your own toiletries bc you get almost none, not even shower gel. They want you to use the same bar of soap you wash your hands with, in the shower. Thank God it was a one and done night. Location is good but that’s honestly all this place had going for it. Not going back. Ever.

Stayed here for two nights for my wedding weekend. I want to start by recognizing Jesse, the Sales Manager, who was fantastic. He took the time to show me multiple rooms and made sure I was placed in a suite that fit all of my needs. My fiancé was also given a bi-level room that worked perfectly for him and his groomsmen. The rooms we were assigned were clean, comfortable, and everything worked properly. Unfortunately, many of our guests had a different experience. Several rooms were dirty, outdated, had broken TVs or phones, and the air conditioning was not working well, with some rooms reaching nearly 80 degrees. The property is clearly in need of renovations and better management. There was also a noticeable police presence during our stay, and the overall atmosphere did not always feel safe or comfortable. Overall, it was convenient for our wedding and served its purpose, but I would not choose to stay here again.

The staff were very friendly, the rooms and elevators on the other hand were a huge issue. The shower water was cold and there was black mold. The room smelled like cigarettes and dampness. Only 1 elevator worked and all of housekeeping was using it so we waited 30 minutes to get on and weren't able to. Had to carry my wagon full of luggage down 4 flights of stairs by myself. Unfortunately not somewhere I would stay again.

Booked this for Memorial wknd. This hotel is misleading. The online pictures will have you think it lives up to its 3 star rating. Wrong!! For the price this was substandard by far. The bartender checked us in upon arrival have no clue where the front desk clerk was. They seem woefully understaffed with no uniforms it’s hard to tell who actually works there most dress as if they are one of the guests. Sorry but it gives sketchy vibes because of this. Our tv didn’t work the guy went to find a Roku stick prob snatched it from an unoccupied room. He was so casually dressed if they didn’t tell me someone was coming to look at the tv I would’ve thought it was another guest knocking on my door. There is no safe in the rooms or phones for that matter. Waited almost 15min to properly checkout because no one was at the front desk. When someone did show up it was his function so he just wrote a note. Them charging 200+ per night for this level of service should be criminal. The lobby is the only thing that displayed any level of decent hotel. The rooms are on its way to being run down the tiles in the elevator are buckling looks like from water damage there was no ice machine although with the lack of staffing I’d prob avoid anyway bc I’d questioned how often it’s cleaned. Their location is ideal though close to the outlets and places to eat. They have potential to be better than they are they are on a slippery slope downhill.

All the staff are very friendly, and the rooms are clean and tidy. The bar is not always open when it says it should be, the hotel itself is run down and could do with some money spending on it to make it what it could be. There isnt alot close by to do so you definetly need a car. There is an applebees across the road that does good food and drinks. Your room is made up everyday but they dont always remember to replenish the tea and coffee. There is often a strong smell of weed in the hallways. The beds are very comfortable and large. We haven't eaten at the hotel so cant comment on what the food is like.

I can’t believe how bad this place has gotten. I remember it as a real nice hotel. The beautiful lobby would still make you believe that it is. But that’s where the quality ends. As soon as you get into the room areas it goes completely downhill. Everything smells musty. The climate control barely works. Water pressure is a joke. I will admit the bed was comfortable. Television is still connected to old coax and none of the “available channels” worked at all. Three out of the four staff members I interacted with were lazy and rude. And now for the actual bad parts. Lots of super shady people staying in the rooms. First night some girl was literally tweaking in the hallway until someone came and walked her away. There was a pile of broken electronics (tvs and such) smashed up in the parking lot. I was very glad i put the damage waiver on my rental out i would’ve been real worried bout parking it in the lot. Unfortunate to see someplace that used to be real nice become such a dump. Highly recommend choosing someplace else to stay.