Our stay at Ocean Colony, specifically Unit 1915, was absolutely memorable! The unit was clean and well-maintained, the amenities were excellent, and the view was breathtaking. Everyone at the main office was incredibly helpful, and the check-in and check-out instructions were clear and easy to follow. We truly enjoyed our experience and would definitely love to come back! Dean and Rammil were especially wonderful and made our stay even more enjoyable. ?????

We have been coming to Ocean Colony for five years and initially we loved coming here-and found that the cost was worth it. The last few years has seen so many aspects of this location go down hill…I told my husband this is the last year. First off: check in a four…extremely late (especially for such an early check out!! We are still waiting for our room and it is 5pm…and after multiple calls…they still can’t tell us when it will be ready (mind you, we get charged for today). Two other families with us are still waiting for their room. One family with us that did get their room has tile coming up off the floor that smells like mold…so they are trying to relocate them. They charge you for “house keeping” but use that word lightly! They give you clean towels and empty garbages…and that’s if they come. And nobody even came and did our “housekeeping” the second day, and when I called and asked, they said if you deadbolt the door, they don’t come, which would’ve been nice to know, but of course, nobody tells you that and so finally at the end of the day they come after I call them and for 600+ dollars a night they don’t even put the garbage bag in the garbage. The beach is amazing!!!! That is the only part we love and will miss but with what we spend on one night…we could go to so many other places. What we spend for five days here…we could go to the Bahamas, and we will do that!

I rarely leave negative reviews, but I feel compelled to share my experience because the biggest issue wasn't the initial mistake, it was the complete lack of communication and follow-through afterward. Prior to our arrival, I received a confirmation email assigning us a room and instructing us that, because we would be arriving after 6:00 p.m., a lockbox would be waiting on the door. When we arrived around 9:15 p.m., there was no lockbox. Believing we had been assigned that room, we opened the door and were met by an understandably startled guest who screamed because the room was occupied. We immediately apologized and explained that the hotel had directed us there. Only after calling the front desk were we told our room had been changed. We were never notified beforehand. We were also moved from the ground-floor room we had been told we would receive to a higher-floor room without any explanation. To the hotel's credit, they responded promptly to my initial email, acknowledged their mistakes, and promised that a manager would call me to discuss a resolution. Unfortunately, that never happened. After repeatedly requesting a phone call, I finally reached Dean P., who apologized, said he would discuss the matter with his team, and promised to get back to me the next day. That was over a week and a half ago, and I have never heard from him again. Mistakes happen, and I understand that. What I cannot overlook is the repeated failure to communicate and follow through. My lasting impression of Ocean Colony is not that they made a check-in mistake, but that management repeatedly failed to honor their commitments and ultimately chose not to resolve an issue they acknowledged was their responsibility.

Too expensive compared to the neighborhood similar places. $1k per night. And what is with 10 am.check out? Lets kick out guests at 7 am and allow all sweet time for mediocre cleaning

We stayed at the Ocean Colony for a family wedding, and for the price we paid, I could not have been more disappointed. We checked in and got to our room where my toddler was crawling and walking around in his socks. After about 20 minutes I looked at his light colored socks and they were dark brown/black. I couldn't believe it. He'd had shoes on before, so I know that happened inside the room. I immediately went to call the office to have them come clean the floors, only to realize the room phone didn't work. I had to google the hotel to find the number and call them. They did come and mop - but I'm not sure why this wasn't done before. This proved to be just the tip of the iceberg. My mother-in-law stayed in the room technically next-door and she arrived to a massive concrete... sculpture(?) in the middle of the floor. She called to have it removed, only to learn it was there to help hold down the floor boards that were coming up. The maintenance people who came tried to figure out a plan to be able to remove it and even offered her another room - but it was upstairs and she has some mobility challenges. Her fridge wasn't plugged in, and everything was a bit dilapidated on her side. Over on our side - there were an array of quirky things - one of the outlets that a lamp and nightstands were plugged into didn't work. One of the lights in the kitchen area was burnt out. And perhaps my favorite, because we were traveling with a toddler - a bunch of the slats on the massive window blinds were broken or missing. Not only did he wake up at the crack of dawn because of it, we were woken up every time a car drove by. And this isn't even mentioning the worlds most uncomfortable mattress, and small rocks from the parking lot we kept finding all over the floor (that we didn't track in because we left our shoes outside). Overall, I can't really say that we enjoyed our stay. For the cost (or even not), it was one of the most disappointing experiences we've ever had. Attached is the view through the window with the missing slats, and a photo of my toddlers socks after about 30 minutes of walking/crawling around the room.

I was really hopeful for my stay at Ocean Colony, having stayed in the area the past two years, but I'll never return. From the jump, management was beyond rude, and this continued through our stay. Our group of six was placed next to a newborn baby during a busy holiday weekend, despite management knowing our size in advance a clear case of poor planning. Unsurprisingly, we received a noise complaint from the father, who verbally assaulted my friend and screamed his held off at her. The next day, management threatened to kick us out if we were loud again, even though we apologized and corrected our behavior immediately. When checking out, I shared that we felt like we had to walk on eggshells, and the manager cut me off, said he didn't care, and offered no solution. This left us feeling unwelcome and frustrated. I wouldn't recommend Ocean Colony if you're hoping for a relaxing, enjoyable stay.

Do not come here if you want to have an enjoyable vacation. The staff is very untrained and not welcoming in the slightest. We were berated by other guests and management did nothing to help out. When simply asking where to take out our trash you would’ve thought we asked the manager to recite 1000 numbers of pi. We will never be returning here and I highly suggest you take your business to Windward shores next door who has never failed us. This place SUCKS!

Do Not stay here. My wife and I arrived and found 2 ticks in our bed. I have Lyme disease and this could put my health at further risk and management could not care less. Upon entering unit 823, there is a mildew smell and we opened the closet door which immediately fell off its track and hit my dog. My wife and I asked for a refund 15 minutes after arriving as we did not feel clean or safe here. The management company said there hands were tied and refused to give us any money back for a 3-day stay ($1450). We have never been mistreated like this before and we are very upset. We hope the owner does the right thing and reads this as this is not how you treat people.

Horrible experience! I booked my room over a year ago. I had to book twice because they returned my initial booking. Now fast forward a year later, after having my room reserved for a year - my room gets cancelled 2 weeks before we are supposed to be there. When I contacted the property I was told the room was canceled by my bank and it's no longer available. That's odd... since when does a bank cancel a reservation? Customer service is nonexistent. Can't get anyone on the phone and if by luck you do...useless!! They communicate through e-mail but don't resolve any of your issues. This was supposed to be family weekend away and now we won't be able to see anyone since none of the rooms are available.

We love this place so much, and return every year. This place is a great mix of hotel and airbnb style stay. You have shared amenities such as a pool, game room, beach and tennis courts and laundry room; but enjoy the comforts of an airbnb or private residence such as a private kitchenette, private balcony, and private living room for playing games or watching a movie after a long day at the beach or in the pool. It is also close to Montauk and Amagansett which have nice restaurants, coffee shops and excursions. There are also two restaurants within walking distance of the hotel. Overall this is a wonderful place to stay for a Hamptons vacation.