The hotel is comfortable but our experience wasn’t as expected. We stayed 4 days and our room was never serviced, I could go without the cleaning being done, but not even the garbage was picked up and we never received clean towels. When I brought this up to the front desk it went unnoticed because I had to call at least 3 times the night before checking out in order to get some towels for the next day. I brought it up again while checking out, and the receptionist just said they would keep our comments present for the next time. I’ve stayed in different hotels from this chain and this isn’t standard.

This booking was to celebrate my boyfriends birthday and honestly the hotel exceeded our expectations! We were also greatly accommodated when asking for a room change due to a gathering happening in the room next to us and him and I wanting more of a quiet evening. To the tall male night general manager, thank you so much for your kindness and upgrading our room without charge!! ?? 1000/10 experience!

Stayed here recently and was very disappointed. I don't know if I got a crappy room or if this is the state of the entire hotel. This was one of the rooms near the area of refuge near the staircase at the end of the hall. It was a studio room. The room was okay just a bit outdated and dim at times. The front door doesn't close on its own when you leave the room. You have to unlock your door with the keycard, yank the handle down, and use your shoulder to slam it shut. The TV in the bedroom was malfunctioning which isn't too bad I guess. Both times I had to call the front desk and they sent a guy up for it. Repair guy was very polite. The staff are friendly and do want to help. The worst part was the shower situation. The water pressure on the shower is god awful. A weak stream that you have to stand so close to the wall for. The water also stopped being hot and dropped to ICE cold randomly. I tried using a plastic up to pour water on myself but realized it was futile. Had to call the front desk while shivering and covered in soap. I don't know how much you people are paying per night to stay here but I PROMISE you you're being overcharged. I shouldn't have to call a repair man 3 times in the span of 24 hours for basic things like a door and a shower not working properly. They told me to shower in a DIFFERENT room but wouldn't move me to said room. I did this two days in a row. They CLEARLY had better rooms available but wouldn't let us move. Oh, and the breakfast was 6/10. It's free so I shouldn't be complaining much. This was a terrible experience for me. I wouldn't recommend coming here. Try the Courtyard across the street instead. I'm sure they're way better.

We are a very high number in the rewards program for Bonvoy Marriot. We have stayed in the Holtsville location on Long Island and nothing compares to the central Islip location. Ronnie the general manager Chris at the front desk and Yancy have been absolutely amazing to me my wife and my three-year-old daughter. They have gone way out of their way to help us in the situation that we were in. I can't explain in words in a review how hard the front desk at this location works. I'm a business owner of 52-year-old man. I've got a lot of experiences in my life staying at hotels and this is a pristine location on Long Island in Suffolk County if you're coming from out of town or from international this is a very safe New York City style hostel in my opinion they try very hard to keep that standard while they are very understaffed in many aspects. The staff here tries very hard to make up for that and I applaud them for that as a dad and as a husband thank you Ronnie Chris Yancy for all you have done for my family. I hope the Marriot as a corporation appreciate you people as much as I do as a customer

We come to this part of Long Island often, since my daughter goes to college nearby, and this Residence Inn is the nicest stay we have had so far. The one-bedroom suite was larger than other similar locations, and the free breakfast had nice touches like a souffle and grilled cheese and egg sandwiches in addition to the regular scrambled egg and sausage. Rooms and general areas were clean and well-maintained and the staff were friendly. Plenty of free parking is also a plus.

Residence Inns are always a fun stay. You feel like you're in a tiny home with plenty of room, good breakfasts and usually some nice unexpected amenities. This one was no exception. They have a nice heated pool, basketball court and indoor and outdoor fireplaces. The customer service was exceptional too. Loved having the pool to myself for an hour! ?

The parking lot is full of massive potholes. The tub has questionable caulk. The name on the TV was not ours. Overall the place is clean. The sheets were clean. The staff is kind and helpful which brought up the overall score. The breakfast was good. The basics are covered and well accomplished, just a little shy over a 5 star review. Note* - There were trucks working on the parking lot during our stay.

I am big on cleaning and the cleanliness of the room was a 10. We stayed for 2 short nights and didn't use any of the dishes or utensils so can't comment on that but the room was spotless. My only complaint is that the iron was burnt so when I tried to use it on a white shirt, it got messy but luckily I had some shout wipes otherwise it would have been a disaster. My fault for not packing my steamer. I wasnt impressed with the breakfast. The waffles were sugary, I wish they didn't do that because they end up being sweeter than normal. Overall nice friendly staff! Would definitely stay here again.

I stay here quite frequently for work trips- around 14 days a month- for over a year now. I have encountered quite a few setbacks from plumbing issues, internet and tv not working for days, unauthorized check out(“because my room looked clean and unusued”- i work nights sometimes so i came back 2 days later to this inconvenience), to dirty sheets with stains being reused to make the bed after maid service. Today’s incident took the cake. Upon arriving to my room, I immediately went to use the toilet; opened the toilet cover and there was a piece of feces sitting at the bottom of the toilet. I called front desk for a room change but he said they were at capacity. To their credit, they came immediately to clean the room. I didn’t stick around and had to leave immediately to use the restroom at lobby and then head to work. Though they were prompt to respond, there was no apologies offered by the front desk attendant or maid who came to clean it.

Easy check in and room was spacious. The breakfast was decent but would like more options. Unexpectedly, we did receive daily room service without requesting it. Overall, great location for my trip.