Great location right off the highway an near shopping centers and restaurants. Breakfast was decent. Pool looked dirty and smelled like chlorine heavily. The toilets are extremely loud you cannot flush at night or it will wake everyone up. The beds are extremely uncomfortable pillows are not helpful to off set how bad the mattress is you can fill every lump and coil the mattress has. I am not sure if it was just are mattress but both beds in are room where terrible. If you have back issues I do not suggest this hotel at all. Also if you are a person that needs to have an elevator for any type of disability I would also think twice due to the fact it has one working elevator that I would not take my chances of being stuck on a floor incase it breaks as well. The staff was kind especially the lady who works in the afternoon front desk she was extremely kind. The room bathroom had the pink slime all around the floor and door frame. I am adding the video of the elevator. If you need to book here call to confirm both elevators are working for ADA purposes. Also I did not see a license on the one elevator. Overall I do not recommend.

Fan vent not working in bathroom for my entire 4 day visit and hotel management kept patronizing me but did not come up to fix it or change my room, even though I asked about a room change. The rug in the room needed deep cleaning. For the price, my stay was not up to the usual Hampton Inn/ Hilton standards. Also, be on time for breakfast, on my last day, Sunday, the hotel staff removed it ten minutes before the posted ending time.

This is a solid 3.5 star stay. Everything was OK. Our room was on the fourth floor, even numbered. That whole wall faces the highways and the road noise is really heavy. Perhaps the odd numbered rooms will have a better experience. The room has a nice wardrobe and dresser and has plenty of electrical outlets for charging. One suggestion for the hotel is to put dampers on all the doors and for the "do not disturb" signs to be magnetic or somehow sticking to the door. Every time someone closes a door, it slams and my whole room shakes. This is especially heard in the early morning when early risers get up for breakfast. Also, the "do not disturb" sign falls off the door every time we open the door and I must have picked it off the floor about 10 times during my stay. Breakfast is missing the potato dish that other Hampton Inns usually have but that's not a deal-breaker. What I liked was that the breakfast area was always stocked when I went to get food. What could be improved is more table cleaning between guests. Another good thing I saw on the front desk area was that the coffee and tea station was always available (unlike some that always run out of water/coffee) and the snacks area is constantly refilled and looking neat. We also used the pool and kudos to the person that had the idea to put in a L-shaped patio set in the alcove because it really elevated the space and looks so much better than sticking some odd chairs there. I didn't see anyone using the fitness area while I was there. It was also very well-equipped for a small gym and the privacy frosted sticker across the gym windows is a nice touch so that people passing can see there is a person on the other side but not see above the waist. The blinds were also pulled down to just the right height so you can still see what's happening outside but completely blocks people viewing in and the sun. One interesting observation is that the elevators do not have an inspection license on the wall and these are loud and erupt elevators. Not an issue during our stay but just something we noticed.

I'm frustrated with the booking experience. I tried first to book a room on the app and the pet fee was not included. I wanted to be sure I could bring my small dog so I called reservations. English was not the persons first language so we had some issues there. And when I was quoted over $500 for a room for one night I said, no, on the app it is $260. I'm a Hilton Honors member. I was told, yes ma'am this is the best rate I can find you right now. This is the most current prices for what is available. And then I was told this was non-refundable. I'm sure many would call me stupid and now I know I am, but at the time, I felt hustled into this. After the call I went back to the app and sure enough. The rates were just the same as when I looked before. And the discount sites are even less. How is your own reservation system the highest rate? Poor service for loyal members....

We recently stayed at the Hampton Inn Islandia, and while there were several positive aspects to our stay, there were also a few downsides regarding the room comfort and breakfast. ?The Positives: ?Excellent Service: The staff members were incredibly pleasant, welcoming, and helpful throughout our stay. ?Cleanliness: Our room was very clean, tidy, and well-maintained. ?The Negatives: ?AC Noise: The air conditioning unit in the room was very loud, which made it a bit difficult to relax. ?Poor Soundproofing: The walls/doors are quite thin. We could hear a lot of noise from the hallway right through our room door. ?Disappointing Breakfast: The complimentary breakfast options were very boring and lacking in variety. ?Verdict: A decent place to stay because of the lovely staff and cleanliness, but if you are a light sleeper, you might want to bring earplugs.

I had a horrible experience at this location. The management and staff here is very poor and unprofessional. Not to mention, I was traveling with a handicap person with a broken ankle. Our room was disgusting to the point that I spent probably all of about seven hours cleaning our bathroom To get it clean and acceptable to use by a handicap person. My fiancé and I do not smoke and a note was slip under our door on two separate occasions that we were gonna be charged $500 fees for smoking violations Not to mention, they charged a card that they said they could not use because we did not have the physical card that they were given. No authorization to use. Needless to say it’s months later and we’re still fighting over $1000 in charges on our credit card and mind you we do not smoke. The general manager is a joke to deal with. But that goes to show you why the staff act in the manner that they do they’re just going by how their management is showing them how to act. I would never stay at this place again it’s dirty rundown. You could hear everything that your neighbor is talking about constant door slamming all odd hours of the night. Also, if you’re getting something delivered there, make sure you’re on top of it and waiting for the delivery person at the door or else somebody will steal it like they did to us. This place is a joke. Do not even bother staying there. There are many other places you can stay in the area that has a staff that’s a lot more professional, and a lot more amenities. It’s crazy that when we needed help with something you can’t count on the staff from the hotel you have to count on the courtesy of another guest to do so. I will keep fighting for my smoking fees to be returned being that my Fiance and I l DO NOT SMOKE!!!! NEVER EVEN BOTHER WITH THIS PLACE I AM WARNING YOU!!!!! DO NOT STAY THERE!!!! IT SHOULD BE CLASSIFIED AS A MOTEL NOT A HOTEL. DEAN THE GENERAL MANAGER SHOULD BE FIRED AS WELL!!!

Check in was incredibly smooth and the front desk agents were very informative. The room itself was incredibly clean and well kept. The complimentary breakfast was also very good and filling. I would absolutely stay here again!

I’ve been here before. It’s always been nice. I went to the commack location in the same week and that location was sooo much better. This location had dog poop around the grounds and that was not appealing at all. And they have dog park area. I was extremely surprised to see how much it has changed in just 6 months. The food, no good. It’s the same folded egg patties and sausage, links or patties. Some of the towels had stains on it.the carpet in my room had a big stain on it. I will not stay here again.

Excellent experience! The rooms were clean and the heat was amazing given the extremely cold weather. Complimentary breakfast was great every day and excellent coffee as well. Hotel staff was kind. I have absolutely no complaints.

Due to a potential nor’easter, we had to cancel our stay. We booked our stay through Expedia, and they advised that they would need to speak w the hotel. Kaitlyn Young denied our refund bc of expedias policies, and she said if I wanted to fight it I would need to call Expedia. After an hour and half on the phone, w Expedia, they stated that Kaitlyn from the hotel denied our refund, which is funny bc Kaitlyn told me that it was Expedia that denied. I offered fo pay a penalty, and even to rebook if the money could get transferred. Kaitlyn Young, assistant general manager, is a terrible person. She put the blame on someone else, and doesn’t care about providing good customer service. We are getting another snowstorm!!! If we risk our lives and get hurt or die, just to keep our reservation…would Kaitlyn care???? No, bc she got paid!!! Terrible customer service.