I booked a 4-night stay starting on February 22 for my guest. However, due to a severe snowstorm, all flights to and from New York were canceled, and even normal ground transportation was prohibited because of a government-issued travel ban. We planned to travel to New York as soon as flights resumed so that we could still check in. Unfortunately, flights continued to be canceled, and our guest was only able to arrive after the original reservation period had already ended. We contacted the hotel as early as February 23 to explain the situation. We were told to call back the next day because the manager was not available. When we followed up again, the hotel informed us that the room charges could not be refunded because it was considered a “no show.” I explained that we were not even asking for a refund. We simply requested to change the dates or receive a credit, since our guest would still be staying at the hotel once flights resumed. The hotel refused. It is very difficult to understand this decision. In such extreme weather conditions, with a government-issued travel ban and all flights canceled, were we expected to risk our safety just to show up and check in? We are very disappointed by the lack of flexibility and understanding in what was clearly an unavoidable situation. We hope the hotel will reconsider how they handle circumstances like this in the future.

Hotel is clean, in a safe area, close to a bunch of local restaurants. Staff friendly. Brought us extra towels within 10 minutes of calling the front desk. Stayed 2 nights and no issues. Would return and recommend.

I almost didn’t book here because of the bad staff reviews. We were in the area for a funeral and got to the hotel earlier than check in after driving 7 hours. Melissa could not of been kinder and even gave us a late check out to accommodate the hours of the funeral. STAY HERE!!!

I see we had the same issues as other guests recently. The staff at the front desk is rude. Very rude. My pal and I stayed here recently a few times. This review is being posted after we experienced the same treatment over and over. The front desk is rude, excessively rude. They do not answer questions directly if it's an issue, they make excuses and change the topic. When you try to bring them back to the point of our statement they accuse us of being rude-- no, just attempting to have an intelligent conversation with staff who should be able to understand what we are saying and respond to the question/concern. Checkout is disaster. Get a late check out only to have the housekeeper doing the rooms knock on the door at 11am. Normal check out is 12 noon here. Yet these housekeepers just have to bother customers not just once or twice but this goes on repeatedly by several different staff members. Despite the "do not disturb" sign on the door, the late check out arranged, the employees just have to spend their time disturbing paying customers. I overheard another person speaking to the front desk professionally about this very issue. Apparently this has happened to her several times as well. They refused to address the concern and when she attempted to point out serious downfalls the manager responded by saying she "now rescinds [her] late checkout." So she was "punished" by a bully manager for actually bringing a concern to their attention. Real professional-no. That didn't bother her, it was clear she was businesslike and professional and that staff did not like that. Then to continue to harass the customer the manager stated she was calling the police and walked away. If this is how you treat customers who merely bring an issue to your attention it is discouraging that Hampton Inn and Hilton permit it. The manager made many excuses instead of taking responsibility. She stated at one point that the housekeeping supervisor was unable to tell the staff of her check out time because a mother had called and they had to do a "welfare check" on her son who was staying at the hotel and the housekeeper boss had to do the welfare check. Why, why, is a housekeeper conducting a welfare check. You call the police for welfare checks not Hampton Inn housekeepers!!! That's my thought anyway. The customer when she heard this did not even respond to the statement probably because again these people instead of directly addressing the issue they make excuses. Why is a housekeeper knocking on doors at 11am? Is it that important they have to know if you're there or not. Leave us alone until we check out.

Very disappointed in this Hilton brand hotel. The desk staff is rude with a negative demeanor and attitude. The housekeeping staff starts knocking on your door way before check out time (noon) to tell you to check out. One housekeeper comes and knocks early then a little while later another one arrives to knock and disrupt your morning, and this continues so that you just want to walk out the door it's obvious the maid service wants you gone and the annoyance is non stop. I saw reviews from others with the exact issues we encountered. We've stayed there several times in the last six months. Nothing has changed. Staff is still rude. Maid service still annoying.

We experienced the same as several other reviewers have reported. After several stays the same problems occur again and again. The desk staff is rude. From check in onwards they each were rude and seemed to have a bully type behavior. They do not answer the concerns brought up but reply off topic; to try to redirect to the issue at hand they get angry and annoyed. We won't list each issue as it is just overwhelming and we have reported to the corporate offices. Also as others have reported housekeeping starts knocking on your door at 11am (check out time is noon at this hotel) wanting to know when you are checking out. This goes on every 10 to 20 minutes from there. Asking/telling them to not knock again doesn't help, a new one knocks again and this goes on. After speaking to the desk agent I was told if I didn't like housekeeping knocking on the door we should stay elsewhere-- this is the mindset of how they respond. We expect a professional, respectful, knowledgeable person behind the desk at a Hilton hotel and have never come across this level of rude, nasty, vindictive staff at any other Hampton Inn we've stayed at which we stay at often.

Enjoyable stay. The room was clean and the front desk, very helpful. The hot cocoa station was very festive, but the breakfast was disappointing. The hot oatmeal warmer and "oven," were both not working. The walk-in shower's floor was somewhat slippery, although it had excellent pressure and hot water.

Aside from being clean and organized, I originally had booked a room and found I was on the fifth floor. Being 9 months pregnant that sounded like a nightmare so I texted while we were on our way if there was any possibility of a first floor room. They were SO accommodating and had a first floor room waiting for us when we arrived. We come down here for gymnastics competitions and will be staying here going forward! Thank you again for the accommodations !

My partner and I stayed at the Hampton Inn in Commack for one night, and overall it was a decent experience. The room was comfortable, clean, and the hotel itself seemed well-kept and quiet — great for a short stay. However, check-in was not as smooth as it should have been. The front desk associate, an older lady named Judy, seemed impatient and somewhat dismissive. When I asked to change the card on file for my stay, it felt like an inconvenience rather than a simple request. Instead of reassuring us or kindly walking us through the process, she appeared frustrated and even made comments about the pin pad timing out while my partner was transferring funds to the correct card — which took less than three minutes. Unfortunately, the card on file was never updated correctly, and my original card was charged instead of the new one I provided. It seemed like Judy either didn’t know how to make the change or didn’t take the time to ask for help from another staff member. Aside from that hiccup, the rest of our stay was fine. The staff during checkout were friendly, professional, and made up for the rough start. Overall, this was a decent stay for one night, but customer service at check-in could definitely be improved to match the Hampton Inn brand’s usual warmth and professionalism.

It’s about what you’d expect. Nothing fancy but also nothing surprisingly impressive. Everyone was kind, room was clean (but felt a little lived in - especially the bathroom), and breakfast was sufficient. Would stay there again.