I just wanted to get up on here and write a great review for the beautiful service that johnathan, CJ, Carlos, and Victoria gave and perform today. They exceeded expectations whenever I had a problem they immediately tackled it, and problem solved extremely naturally. I’m very thankful for them and how amazing it was to just be able to have a normal morning conversation- Feeling personalized and feeling very attended to. Keep up the amazing work, you guys we see you and all of your amazing efforts throughout the day. Also shout out to Mildred. She is the best cleaner such a lovely woman. We love you guys

We stayed at the Hilton Garden Inn for a Valentine’s staycation and had such a great experience. A special shoutout to Deb, the bartender at the lobby bar. She was absolutely amazing! So friendly, engaging, and truly made the night special. She also made one of the best cosmos I’ve ever had. It’s little touches like that which really elevate a stay. We’ll definitely be back!

Nice modern hotel with many modern Hilton amenities. The rooms are clean and updated with streaming options present on the TV. Free parking, plus there is a nice bar in the lobby.

I am writing to formally express my disappointment regarding the service I received during my recent stay Unfortunately, this was the poorest experience I have ever had at a Hilton property. While the maintenance staff, housekeeping team, security, and the chef were all very kind and professional, the service from the front desk and food and beverage staff was unacceptable. Throughout my stay, I encountered several issues: - Professionalism: On multiple occasions, including Sunday morning, front desk staff were seen gossiping and responded to simple questions with eye-rolling and a visible attitude because there were being interrupted. - Check-in Experience: On Saturday, the front desk attendant was openly miserable and complained throughout the process of checking in a large group, making guests feel like a burden. (“Im the only one here so everyone can wait”) - Bar and Restaurant Staff: The service at the kitchen bar was consistently unwelcoming. The bartender appeared visibly upset when busy, and the waitress seemed bothered by guests placing orders. - Pool Area Safety: On Friday night, the pool area was unsupervised and rowdy. There were intoxicated individuals with glass bottles, and unattended children were diving and wrestling, throwing footballs causing discomfort to other guests. When guests went to the front desk to report this, no staff members were available to assist. Unfortunately my family couldn’t enjoy the pool or restaurant this weekend. The reason we booked. At some point if your unhappy with your job it’s time to look for a new one. I understand that the industry is facing staffing challenges, but the level of hostility and unprofessionalism I experienced is a poor reflection on the Hilton brand. I hope you will take this feedback into account to improve the customer service standards at this location.

Amazing Manager Cj always making it an excellent stay! And easy check in process beautiful location! Right by the outlets and easy access ! Great food as beds ! Great time! 10/10!

My husband and I have a group of friends that live locally. We enjoy dining out and relaxing especially on a Friday evening. There are a few hotels/restaurants that we love to go in the Riverhead area and sadly this is not going to make the list. We had to get up and ask where 2 out of the 6 dinners were. Drinks tasted watered down. The dining area is open and a large family came in with children running all over the place, and jumping all over the furniture. Far from a relaxing experience! My chicken sandwhich was very salty and the roll fell apart due to being very dry. One of the couples were running about 5 minutes late and the bartender would not honor the happy hour price for a beer. I do not recommend dining here.

The curtains in the room wouldn’t close. The maintenance guy was unable to fix it. So, we had to use a clothing Pin to keep the curtains closed! The place is clean and it has a nice indoor pool, outdoor hot tub, gym and restaurant!

Clean rooms and everything I need. Most staff is friendly and helpful but one morning lady at the desk not so much. No greeting at all. I loved the scent of the toiletries....perfect for Christmas time! I have to travel east to work each morning so the hotel location is definitely not the most convenient as I have to head west out of the parking lot (no left turn) and go several minutes out of the way to then head east. All in all, a decent place.

Barbara at the bar was so friendly and helpful. Rooms freshly updated, everything was clean and shiny. Good value and location

Good location, but almost impossible to contact staff to ask for a reservation cancellation/adjustment, even when Hilton corporate tried to connect with them. They only reached back out to see if they could sell my unused room to somebody else since I wasn't there. Still charged me the same amount anyway. I won't be booking here again. There's a nice Marriott next door.