Stayed here on a work trip and my experience was very positive. The property has lots of well lit parking, food was good, bar area and service was great and the fitness center is well equipped with cardio, weights and space. The rooms are dated but clean and comfortable. Overall, this was a good spot in a good location.

I’m sharing this feedback in the hope that it reaches senior management for review. I had booked my stay through Priceline, and unfortunately, I had to cancel due to an unexpected illness. I proactively contacted the hotel two days prior to my scheduled arrival to inform them that I would not be able to travel. During that conversation, the hotel’s point of contact indicated that I would not be charged given the circumstances and the advance notice. Based on that reassurance, I believed the matter was resolved. However, the full amount was still charged, and subsequent communication resulted in being told that because the reservation was non-refundable, nothing could be adjusted or reversed. I fully understand non-refundable policies, especially when booking through third-party platforms. However, what is most concerning is the inconsistency between what was communicated to me and what was ultimately done. Had I been clearly told that no exception would be made, I would have at least understood the position. I’m not disputing policy — I’m concerned about accountability and follow-through. I would have sincerely appreciated either honoring the original assurance, offering a credit, or providing some flexibility given the advance notice and medical situation. I hope management reviews this situation, as trust and clarity in communication are just as important as policy. I would welcome the opportunity to discuss this directly with someone from the management team.

Sheila the bartender is awesome here. Great personality and professional service. The Reuben Sandwich was excellent. With putting the sauerkraut between the 2 layers of corned beef and the buttery toasted rye bread was a perfect stack. And the truffle fires were next level.

We booked 60 rooms for our daughter’s nearby wedding this past weekend. A fantastic, absolutely adorable young woman named Analiese from sales helped us every step of the way. She inquired about the schedule for the entire weekend. Why? …because she actually created signs for our guests! She invited us to drop off the welcome bags early to get them off my plate. The large bridal suite easily accommodated the large bridal party. She texted throughout the weekend to ensure our guests were content. Why wouldn’t they be? The facility was immaculate, rooms very pretty, and lobby bar super comfy. Sunday breakfast was delicious. (Omelets made to order by cute chef too!) I’m in the wedding industry and plan to tell every bride I know about this gem of a hotel. Thank you Analiese for a seamless weekend!

I often stay here… it’s convenient, the food is pretty good, and I absolutely love the staff. But the rooms are another matter. Broken desks, clouded windows, broken luggage stand, mildewy bathrooms with rust stains in the bathtubs, hair in the sink, broken cabinetry, shoddy woodwork/repair jobs including a makeshift desk that a 6th grader could have made with the stain and finish slathered on so sloppily that they had splashed onto the dresser. Not to mention that on the supposedly quiet floor there was loud music and a couple arguing and slamming doors until 2am.

I called this Hilton for information to book a block of rooms for a wedding and to organize a post wedding brunch. I initially called and was transferred three times to the "proper department" that could discuss catering and if the amount of guests for a stay would meet the requirements for a room block. Tuesday I receive a call and I am asked information about the event, amount of guests, needs of the bride when she was staying until when, and needs for a brunch space. I was told I would be emailed after the call with information regarding the reservations and the catering. It is now Thursday and I still have received no email. So I call the hotel and get two voicemails and ultimately a person who directs me to another voicemail for me to speak with a Brittany. Shortly after I receive a call in which I am asked all over again what the stay is and what my needs are. I voice that this is catching me off guard because I've already done this. When I collect myself I give the information to be stopped and told that there is no availability on the days I'm asking. I say how is this possible when I was told differently. Well the world cup. Okay. What I HATE more than anything is a lack of accountability. To counter a lack of professionalism and for misinformation, with no other hotels in the area will have availability, the "I don't knows", you weren't talking to me, I've already said sorry I don't know what else you want me to tell you, that's on so and so and not me, is so elementary. I was misdirected. No I don't need you to find a room for me that isn't available I understand that can't happen but absolutely not would I ever stay here nor hold an event here with someone who gets louder and louder and talks over a potential customer. I can't imagine their hospitality is better than the staff who you have to speak to on the phone.

So I stayed here because it was close to a family event. Wanted someplace we close we could Uber to and from. No driving while tipsy! Five other family members rented rooms as well. So a total of 6 rooms. The hotel main floor is beautiful the bellhops are kind and so very helpful, the bar area is large and pool area is beautiful as well. The other staff need customer service training. Particularly the food area the fellow setting up the breakfast space was very rude. The bartender, only one on staff was rude to some folks (figure the some folks part for urself) literally said I will take care of you after I take care of the three ppl ahead of you then proceeded to state what they ordered, a beer, rum and coke, martini then I will get ur beer. In a really nasty tone her facial expressions and body language was truly nasty and she was very personable before this person arrived. We all just looked at each other and said what just happened? Granted she was alone and annoyed she didn’t receive the glasses from the supervisor she was waiting for. So I didn’t order another drink one was good enough no more money spent there. The shower was a nightmare. First I had to figure out how to get hot water. Then the shower hose had a crack and water was spewing out onto the floor. I had to jimmy the hose so it would spray out toward the inside. I complained because I didn’t want to flood the place. No one came. I reported it to the folks at the desk no one came. I could tell this has been an ongoing issue not tended to because the floor tile grout in that area was black with mold and mildew. Beware there are not any microwaves in the rooms. I guess it’s because they want you to order food from them. The rooms are a good size but furniture is rickety and chipped. My husband and I stay at Hiltons and never had a customer service issue like this. Or an issue with maintenance. So keep ur time here short and do not over pay the rates here are too high for the quality and rudeness.

I stayed here one and a half nights with my wife and young daughter. The first night, the water pump ran nonstop and seemed to increase in volume through the night. The second night a vehicle crashed into a powerline down the road, knocking out all power to the facility. This hotel, housing hundreds of guests in the middle of winter, had no backup generator or emergency lighting. There were no emergency exit maps. The stairwell that we finally found in the dark, had no stairwell lighting. They had no workers or damage control on scene to explain what was happening. Calling the Hiltons number gave no answer. This was below 20 degrees Fahrenheit and it was getting very cold fast, so we left after about 1.5hrs. After calling for a refund, we were met with very defensive and combative customer service who said we were in the wrong for leaving. We could not even find the hotel front desk in the pitch black, no workers visible, carrying all of our luggage and young daughter - but to them we did not "properly" check out, so we arent entitled to a refund? What? Lol.

I was not going to write a review about my horrible stay at this hotel as Management both in the hotel and at Hilton Honours assured me they would rectify my situation with a 2-night stay (which was never given). So here I am to share my experience. The television in the room would not work and after purchasing a movie it kept crashing so the staff decided it would be best to move me and my Fiancée to a new room. The second room had the same issue, tv not working and this room looked like it hadn’t even been properly cleaned. When we complained the manager said he could move us to yet another room but we refused so he said he’d send someone up to replace the tv. While waiting we tried to order dinner, no answer from room service, at 5:25 when they were meant to be open at 5. The maintenance worker comes to the room replaces the tv only to realize the tv was not even programmed to the hotel. At this point the pizza which we had ordered as the room service had not called back, has went cold and we were left with the original broken tv, cold pizza and a dirty room. When we went down to complain we were told room service had the phone on silent (very clearly avoiding any work). Due to this disastrous night which they took 5 hours to try resolve and still couldn’t, the manager offered us a 2 night stay on our Hilton Honours points. It has now been almost three months, I have spoken with Hilton Honours on several occasions including the escalation team who assured me the points would be in my fiancées account soon, and they still are not. This was a complete lie by not only management at the hotel, but by the Hilton Honours customer service team also. I do not recommend this hotel to anyone.

Our experience at this hotel was unbelievably disappointing. The first room we were given wasn’t extremely clean, and we could clearly hear full conversations, TV, and even sex noises through the walls. The only positive part of our stay was the front desk staff. they were kind, understanding, and quick to switch our room. Unfortunately, the second room was somehow worse. The heat was the only option and we came to the room and it was 89 degrees, so we had to sleep with the window open just to be able to relax. From there it only went downhill: the hot water stopped working, a blow dryer started sparking and smoking in my hand, the sink broke, and the toilet stopped flushing. This was hands down the worst hotel stay we’ve had in our entire lives. The staff did what they could, but the condition of the rooms and the number of issues we experienced were completely unacceptable. We only got 20,000 points for a reimbursement which isn’t even a nights stay. We would not stay here again and are hesitant to even stay at any other Hilton again.