Bathroom had decent amount of space and Roll in shower with bench as requested, however room itself was very very tight fit and difficult for my husband to move around in his wheelchair. Location was good and staff was pleasant and helpful but I would not recommend this hotel for anyone in a wheelchair.

We stayed 1 night during Memorial day weekend. It was busy but not so crowded that we didn't enjoy our stay. Front desk service was AMAZING-Jess and Gina are the GOAT of the hotel industry. The kids got to swim. The pool was well taken care of and clean- no harsh chlorine smell which is good. The room was large enough for our family to all get together and play games, catch up and enjoy family time. Breakfast was great- pancakes, waffles, bagels, breads, fruit, yogurt, cereal, eggs, sausage, biscuits and gravy, milk, juice, oatmeal etc. It's our first time in NY and so far we're impressed.

As a frequent traveler for work, I recently had the pleasure of staying at the Holiday Inn Express in Hauppauge and I am truly grateful that I did. From the moment my coworker and I arrived, we were warmly welcomed by a wonderful woman at the front desk named Gina, who went above and beyond to ensure we had an exceptional experience. The hotel itself was absolutely flawless…it’s clean, comfortable, and equipped with useful amenities that made our stay even more enjoyable. Thank you to the entire team at this hotel for your outstanding hospitality and dedication. Keep up the amazing work! Can’t wait to see you all again soon!

I do not usually leave reviews but I feel this I warranted to travelers that may have different expectations. I am a frequent traveler for work and love staying at Holiday Inn Express hotels. My issue comes from the way they prior authorize your card. I was charged the day prior for my room which standard for most locations. Upon my arrival I was informed that there was a $150 incidental hold which again very standard, what I was NOT expecting was to see a charge for $355 on my card (room fee plus incidentals) on top of the room fee that was already charged the day prior. When I inquired about this I was informed that they charge the room fee the day before in case you don’t show up and then they charge you again when you arrive it’s “just how we do things” and was told that the extra fee plus incidentals will be returned appropriately 48 hours after your check out. As a person who carefully budgets for a full week of hotel stays this is not common practice. Be prepared to double pay for your stay if you choose to stay at this location. I will say that the room was clean and front desk staff was friendly but should have onboarded me prior to charging me an extra $205.

Giving service here 5 stars because Gina at front desk was so helpful and friendly! I needed change and she took time out to count out $20 in change for me so I could tip some of the kitchen workers there (breakfast is good). Gestures like this are important to me because front desk is the first line of representation for your stay anywhere, and she was so pleasant with a positive attitude. Will definitely stay here again if they continue to have helpful front desk members like Gina.

Rooms definitely need an upgrade. Carpeting is old. At least it's very good for using and charging electronics. Outlets and USB ports available at work desk and at bedside. Location right off the highway with plenty of food and conveniences around.

We had a very poor experience at this property. There was loud banging and active work being done on the hotel during our stay. To make matters worse, the room we paid for was not the room we were given. We booked and paid for two queen beds, but were placed in a room with one king bed instead. The room itself was dirty, and we discovered bed bugs, which made the situation unacceptable. Due to the noise, cleanliness issues, and bed bug discovery, we checked out early. When we requested a credit, the hotel lied to Hotels.com, contradicting what they had previously confirmed to us by phone, and is now refusing to issue any refund or accommodation. This was an extremely disappointing experience. I would avoid this property at all costs. There are many other hotels in the area that I have stayed at which are significantly better and actually deliver what they promise.

Stayed here for 5 days. Room wasn't very clean upon arrival. Dead roach in the bathroom that somehow kept getting missed every time they've been in to clean the room. Staff was never rude but they weren't friendly and seemed generally unhappy to be there. Guess I can't fully blame them with some of the clientele coming through this hotel. Place seems dated with eerily slow elevators. No elevator maintenance placard displayed which is a little nerve racking. Not really what I expected from an IHG hotel.

I was grateful to stay here after being discharged from.the hospital we got the booking from a 3rd party . We had conditions for extra pillows and towels this was met. The room was clean . I am a germophobe so I walk with my own cleaning supplies. The staff was wonderful and attentive . The lemon water and cookies in lobby loved that. The breakfast impeccable Watching cars on the highway is very soothing. I will return

Wonderful place to stay - great staff, convenient location being right on the expressway exit. NYC drive can easily take about 60-90mins depending on traffic. Long Island locations would be a decent drive. - Full breakfast having good options - Free parking - Great views from the room My room floor wasn’t clean, lot of stains. otherwise its great place to stay with family or friends.