This is the worst hotel experience I ever had. Dirty, smelly room upon getting in room dirty sheets with bodily fluid stains on them. I never had a 1st night, because of moving to another room at 3am in the morning. My 1st night was the most worst hotel experience ever and led to the whole stay being disappointing. I'll never stay at The Holiday Inn during this lifetime pictures of dirt found on sheets included. Thanks Holtsville, NY

This is one of the best hotels I have stayed at in regards to customer service. They went ABOVE AND BEYOND when our Softball Team was scrambling last minute to find hotel room. The owner spoke directly to me and assisted me with getting each family booked. And then did again the next day when we unfortunately lost a game and had to stay an extra night. If you are looking for a hotel in this area, 100% stay here!!!

I stayed here multiple times in the past prior to Holiday Inn taking over. My first night was fine. Although I do wish they would keep the bar/restaurant open later. The second night, my room window was facing the interior of the hotel. Apparently this butts up to their meeting room where at after 11pm they were having a 24 hour religious meeting that went on literally all night. I have pictures of them leaving the door open while conducting their prayers. Why would you put someone in this room knowing this would be happening well into the morning?!?! Vaccums running at 7:30-8am. Had to call the front desk to complain and the gentleman was very kind. At checkout, I was not asked how my stay was, so I am leaving this review. I paid over $400 for two nights to not get any sleep before my 12 hour work shift tonight.

There is Drug Trafficking going on out the back door parking lot! I stayed at the Holiday Inn at 1730 North Ocean Ave Holtsville NY on 5.28.26 on the 2nd floor. I couldn't sleep bc a door below me kept banging so loud for hours that the walls in my room shook. I went down the stairwell to the 1st floor and I noticed the back door to the parking lot was Jimmied open and people were coming and going like a revolving door. I went in and out of the door myself without a key? I walked back up stairs and called the front desk. A woman answered and I explained what was happening and that the door needs to lock and I don't feel safe. She said " ok I'll lock it". I told her the lock has been jimmied open and that there are disconnected wires . Her response was " this is the first I've heard about this". I went back upstairs down the end of the hallway from my room and looked out the window that has a view of the parking lot. I saw a guy and a girl in a car right by the broken door doing drugs and I took pictures and video ?. There were other people in the parking lot just sitting in their cars doing who knows what? I walked downstairs to the lobby and explained to the another woman employee at the desk what was up and that I wanted to leave. Her response was "well they're doing drugs in their car and I can't do anything about that. I said well they're going in and out of the unlocked door, don't you guys watch the cameras? There's drug trafficking going on duh! Her response was I can move you to another room on the 3rd floor. So at this point It was late and I was so tired. I said ok but asked her for a credit for my room ,I said " this is rediculious". She said I don't have the authority to refund your money. It was late and I felt trapped. I must of slept about 3-4hrs and I was pist! In the morning I just grabbed my stuff and couldn't get out of this place fast enough. Worst experience ever at a Holiday Inn !!! Some Holiday!

Living in the south you understand people in New York are not as nice but damn even when checking into a hotel? Checked in late Sunday night and JR was not nice or welcoming at all. No smile. No warmth. Nothing!!! As a consumer spending my hard earned money simple things like a smile and a welcome to the holiday inn go a very long way. When I return to NY I will never stay at that hotel because I’m sure I’ll take a better experience no matter how much it costs me. I let him know he wasn’t very nice and a punishment when I came back into the lobby after getting my bags he watched myself and guest wander around looking for the elevators when he could of directed us. The hotel security deposit is still being held as well which is very weird because the hotel we stayed at the next day has already released. Hotel rooms are nice but I’ll pass staying again because customer service is KEY

Front desk stuff was great, and rooms were clean. What have surprised me was that despite location right next to I-495 and its Express service road, and busy parking lot square at all times, there was no external noise, so soundproofing is really good here. The only noise that could be heard occasionally was from internal corridor’s door opening. With restaurant on premises and transparent breakfast options prices, I would rather avoid prepaying extra for breakfast (gives more flexibility and there is no buffet option anyway).

I have stayed at this hotel several times when traveling for work. The manager is doing a great job here. The rooms are clean and the staff is very friendly, efficient and accommodating. I hope corporate is making note of the dynamic of this staff.

This place is perfect. The hotel itself is spotless and the rooms are wonderful. I stay here for business and pleasure quite often, and I am never disappointed. I am an IHG Member and to my surprise my visit last night was greeted with a free upgraded room from standard to a king size suite which was amazing, and a little care package complete with bottles of water and snacks. The room was amazingly super clean and like my own little apartment. Love the Sonoma Grill for some drinks and great food attached to the hotel. The staff is super friendly and will continue to patronize this lovely place repeatedly.

We were visiting family and this was a perfect location. Appeared to be recently upgraded. Big plus, the heater/air conditioner was whisper quiet! The staff performed above expectations. Multiple holiday denominations displayed in the lobby. Plenty of parking. Free breakfast is not available, but there is a restaurant attached. We were happy with our stay.

This property is a hidden gem nestled pretty much in the center of Long Island accessible to everything at you fingertips… we were greeted courteously by the front desk concierge who promptly place us in a room on the third per our request … the room was cozy and super clean… we felt high at home away from home. The restaurant adjacent to the hotel the “Sonoma Grill was such a convenient add on to our expertise. Food was excellent; portion was large and the service was also exceptional. I highly recommend this local for any eager traveler!