The people at front desk, the cafeteria crew are awesome. My favorite place to stay when I visit Ronkonkoma. The view from 10th floor is awesome. Elevator is being worked on but they have service elevators you can use.

The room was equipped with a portable air conditioning unit that was unacceptably loud, severely disrupting our rest. The furniture in the main lobby was visibly soiled. It felt deeply unsanitary to sit on, which is unacceptable for a hotel of your tier. I expected a high standard of comfort and cleanliness. Unfortunately, my experience fell far short of these expectations.

DO NOT STAY HERE: Absolute Disregard for Guests & Terrible Service Pros: None. Save your money. Cons: Broken elevators, non-existent customer service, and deceptive practices. Customer service at this hotel is entirely non-existent. If you care about sleep, transparency, or getting what you paid for, stay far away. We were never notified neither at the time of booking nor during check-in that a massive, three-hour fire alarm test was scheduled from 9:00 AM to 12:00 PM. Because we had a late flight, our entire plan was to sleep in. Instead, this greedy management team waited until after they had our money, slipping a note under our door sometime after 3:00 AM to announce three hours of scheduled, deafening noise. When we called the front desk to complain, the staff completely deflected accountability, stating simply that the person who checked us in "should have told us" and that the fire Marshall picked 9 am instead of a more convenient time for travelers needing rest such as 12 pm. No apology, no solutions just a total lack of training and care. The issues don't stop at the horrific service: Broken Infrastructure: The main guest elevators are not functioning properly guests are told to use service elevators just to get to their rooms. Poor Maintenance: The guest rooms themselves are severely neglected and poorly maintained. False Advertising: We were told the restaurant was open until 10:30 PM, but then told the kitchen closed at 9:45 PM but the bar would stay open until 11 pm. I rarely take the time to write negative reviews, and I was originally willing to overlook the broken elevators and the restaurant issues. However, the blatant deception and dismissive attitude regarding the fire alarm testing was the final straw. This hotel does not care about your experience or your comfort; they only care about taking your money. They are clearly not reinvesting their profits into maintenance or staff training. Book somewhere else.

Hotel is huge. Room was clean. And the bed was soooo comfortable. Young lady at check in was a doll, very sweet. I'll be back when I just want to get away from home for a night or two. For rest and relaxation, peace and quiet.

The service was excellent. Location is great. Wind Watch golf course on property is a lovely course. The hotel itself needs a little TLC. Starting to show some wear and tear. The bed was comfortable and the room was clean, but definitely needs an upgrade. The whole Direct TV nonsense has to go. The room gave off "I need a facelift" vibes. It's like your attractive partner that needs a new wardrobe. Bathroom sink showed some wear. Also, they had like 5 wedding parties and a dance competition going on so the elevators were useless. I'd still recommend. Not a bad hotel.

We booked a room block here for our wedding and had a very positive experience overall. Their team was incredibly communicative and responsive throughout the entire process, which made planning much smoother. Emails were answered promptly, and whenever we had questions, someone was always available by phone to help. It really gave us peace of mind knowing we could rely on their team to stay on top of details and keep everything moving along. We especially appreciated their understanding and flexibility when it came to family members who were unable to attend due to circumstances going on in the world. Their compassion and professionalism during that time meant a lot to us. Overall, we found the team to be organized, accessible, and supportive throughout the process, and we’re grateful for the experience leading up to our wedding.

I won't be returning. They ignore request completely. I got food poisoning from their breakfast as did my 4 year old. Elevators are slow. Check in is at I believe 3 or 4 I didn't get in to our room until after 6. Not enough trash can on the floors. We were there for an event and there was a large bag of trash left in the lobby lounge for hours. I mean like overnight until around 5am-ish. Blankets are like 2 play toilet paper. Think things couch throw from 5 below. Now for a luxury hotel I was expecting so much better. I will stick the hampton inns and holiday inn of Long Island. This place never again.

I’ve been staying here for 3 weeks for an 11 week work trip. This week all of a sudden the incidentals charge went through the roof compared to the last 2 weeks. Front desk didn’t have an answer and didn’t care to explain. Then I went to the room which was absolutely disgusting, holes in the wall, all kinds of broken items, stains on the wall and disgusting hairs in sink and shower. Called from desk. Didn’t care. Sent email with pictures to managers email, no response. This may have been a nice place at one point but it’s awful now with management that apparently could care less about their customers. Very unfortunate.

Our experience working with the Hyatt regency Long Island on our room block for our upcoming March wedding was a positive one. The process was straightforward, and the team was helpful and easy to communicate with. We had the chance to speak with the General Manager, Director of sales, and the assistant director of sales, and each of them was professional, responsive, and accommodating. They answered our questions promptly and made sure the details were handled efficiently, which we really appreciated during the planning process. Overall, we are grateful for their knowledge, support and assistance. We are very much looking forward to our wedding weekend!

We booked the hotel block for our wedding along with the Sunday morning brunch at the Hyatt. Throughout the planning process, Brielle and her team were an absolute pleasure to deal with and helped us properly sort every guest room into the block. The staff ensured that all of the guests received their welcome bags, the hotel and rooms were clean, and the food and drinks were exactly what we needed. We would recommend the Hyatt to other wedding parties and I look forward to playing golf again at Windwatch next door.